Frequently Asked Questions

Frequently Asked Questions

How will Rent & Returns rent out our property for us?
We will be using Online Travel Agencies like Airbnb, Booking.com, Agoda, Expedia, Ctrip & Tujia as well as other Homestay and Airbnb Groups to help you rent out your property. Through our expertise, we will help you make the most of your listing for you to ensure the best returns.
How much do I pay Rent & Returns for their service?
At Rent and Returns we have 2 models for owners to choose from. 1. The profit split will be 80/20 where Rent & Returns will take 20% of the daily rental income. This 80/20 profit split lasts until you cover your monthly repayment for the property. The number of days that this will take changes depending on the location and type of property. Once it is covered, the profit split will become 65/35. The profit split will only change to this once your monthly repayments have been completely covered by the rental income. 2. A flat 30% management fee but we will instead share the utilities expenses before the profit split.
Do I need to furnish my own home or Rent & Returns will do it for us?
We are able to provide furnishing and ID solutions for you to choose from. We will give you expert advice on how to make the best of the furnishings to get you the highest payback possible. We will also take professional pictures for your Airbnb profile once furnished at no additional cost.
Does Rent & Returns provide amenities?
We will provide amenities such as soap and shampoo and 24 hour guest care.
What if Rent & Returns doesn’t manage to cover the loan repayment?
We will do our best to cover your loan repayments through rental of the property however we cannot guarantee we will be able to cover fully the loan repayment each month. If we do not manage to do so, the profit split will simply remain at 80/20. It depends on the location and the type of unit.
What if Rent & Returns doesn’t manage to cover the loan repayment?
We will do our best to cover your loan repayments through rental of the property however we cannot guarantee we will be able to cover fully the loan repayment each month. If we do not manage to do so, the profit split will simply remain at 80/20. It depends on the location and the type of unit.
How does Rent & Returns determine the listing price?
Based on the location and type of unit, as well as taking into consideration your monthly repayments, we will come up with a competitive variable listing price. This price will change depending on the day of week and time of year.
Am I insured?
We offer a Host Protection Insurance that you can buy through us and provided by Tune Insurance.
How will I get my payment?
You will be getting the payment on the 21st of each month through a direct bank transfer from Rent & Returns to you. This payment will begin two months after the commencement of the listing.
How will I know if Rent & Returns is being transparent with the number of days that guests are staying at my property?
You will be able to view the number of days which have been booked out by viewing the listing on Airbnb or by accessing your owner access on our channel manager. We will also submit a monthly report to you prior to sending out payment.
Who pays the utility bills?
Depending on the management model selected, you will either bear the cost for the water, electricity and internet bills yourself after payout or share the expense with us before the profit split.
Is there a fixed amount of time to contract the property to be managed by Rent and Returns?
Yes, there is a contract with a fixed time frame which will be 12 months. This contract will be automatically renewed 1 month before the month of expiry unless cancelled. There is a penalty of RM1500 for early termination.

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